- TERMS
Unless otherwise agreed in writing, the terms outlined below constitute the contract between you (the “Customer”) and YTH (the “Company”).
2. HIRE, PRICES, PAYMENT, AND DEPOSIT
2.1 A booking is only deemed confirmed once the Company has received the booking confirmation via our website and issued an invoice via email and the 25% deposit has been received.
2.2 The Customer listed on the booking form assumes full responsibility for the hired goods, including any loss or damage that may occur.
2.3 It is the Customer’s obligation to ensure a representative is present on-site to inspect, accept, and sign for the goods upon delivery and collection.
2.4 All hired goods remain the property of YTH at all times.
2.5 Pricing for goods, services, and hire is based on the rates published on the Company’s website at the time of delivery (or deemed delivery) or, for services, at the time of quotation. Prices are subject to change without prior notice.
2.6 Goods and services will only be provided once full payment, including any applicable deposit, has been received, unless expressly agreed otherwise in writing.
2.7 Payments are accepted via bank transfer or cash.
2.8 A refundable deposit of 25% may be required to confirm the booking, with the remaining balance due no later than one week before delivery.
2.9 The 25% deposit will serve as security against potential breakage, loss, or damage to the hired goods. and will be lost if cancellation is within 4 weeks of the delivery date.
2.10 Costs for replacement or repair of lost or damaged items will be deducted from the security deposit at the Company’s discretion.
2.11 Any orders, amendments, or confirmations made less than one week prior to delivery may incur additional charges.
2.12 All quoted prices are VAT exempt.
2.13 Prices reflect a hire period of up to three days.
3. CANCELLATION
3.1 Cancellations must be made at least 4 weeks in advance. Failure to do so will result in the loss of the security deposit. Bespoke orders cannot be cancelled.
3.2 All cancellation requests must be submitted in writing and acknowledged by the Company.
4. DELIVERY & COLLECTION
4.1 Delivery and collection times provided by the Company are estimates, which we will endeavour to meet.
4.2 If a loading dock or sufficient parking is unavailable at the delivery or collection site, additional charges may apply and will be invoiced separately.
4.3 A waiting fee of £80.00 per hour will be charged if the event space is not ready for setup or breakdown as specified in the booking confirmation.
4.4 A full additional day’s hire fee will apply if goods are not ready for collection at the agreed date and time.
4.5 No attachments (e.g., vinyl stickers) may be made to the hired goods without prior approval from the Company. Cleaning, repair, or replacement charges may apply.
4.6 Furniture must not be moved or stacked by anyone other than the YTH team, unless prior permission is granted.
4.7 YTH assumes responsibility for loss or damage to hired goods only while they are in our possession.
4.8 Any concerns regarding the accuracy or quality of delivered goods must be reported immediately upon delivery and before signing off on receipt.
4.9 In the event of equipment breakdown or product failure, the Customer must notify the Company immediately.
4.10 The Company is not liable for any loss or damage caused, directly or indirectly, by issues with the venue, including defects or incidents occurring at the venue.
4.11 Hired goods remain the Customer’s responsibility from the time of delivery until collection. Risk transfers back to the Company only once the goods are returned to our physical possession.
5. INSURANCE, STORAGE, AND USE
5.1 The Customer is responsible for the hired goods during the entire hire period, including ensuring appropriate insurance coverage if necessary.
6. LIMITATION OF LIABILITY
The Company’s total liability for any claims arising from the contract, whether in contract, tort, misrepresentation, or otherwise, is limited to the total hire, sale, or service price agreed upon by the Customer.
7. GOVERNING LAW
These terms and any disputes relating to their interpretation or application are governed by English law.
8. PERSONAL DATA PROTECTION
The Company complies with GDPR regulations. We only store data necessary to fulfill legitimate interests or contractual obligations, such as names, email addresses, phone numbers, and addresses. If you wish to have your data deleted, please email info@yeovilth.co.uk. Personal data will not be shared with unauthorized third parties and will remain confidential. However, data may be shared with third parties directly involved in order fulfillment, payment processing, or subcontracted services for contract execution.